We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@builtforherbody.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@builtforherbody.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@builtforherbody.com.

Our 30-Night Promise

We want you to actually sleep on it.

You have 30 nights from delivery to try your Q-Angle pillow. If it is not right for your body, you can request a return for a refund under our 30-night promise.

This promise is separate from, and does not replace, any rights you may have under applicable consumer laws.

How To Start A Return

Email us at hello@builtforherbody.com within 30 days of delivery.

Please include:

Your order number
The email address used at checkout
A quick reason for the return

Once we receive your request, we will send you the return address and instructions within 1–2 business days.

Please do not send your item back before receiving return instructions from us.

Return Condition

To be eligible for a return under our 30-night promise, the pillow must be returned in usable condition.

We do not require the original packaging.

We do require that the pillow has not been damaged beyond normal use, heavily stained, altered, washed incorrectly, or made unsuitable for resale or inspection.

Return Shipping

For 30-night promise returns, where the item is not faulty and the return is due to personal preference, comfort, fit, or change of mind, return shipping is the responsibility of the customer.

Returns must be sent to the return address provided by our support team. Depending on your location and the order, this return address may be outside your country.

We recommend using a tracked postal service, as we cannot process a refund until the return has been received and confirmed.

Refund Processing

Once your returned item has been received and inspected, we will process your refund within 3–5 business days.

Refunds are issued back to your original payment method.

Depending on your bank or payment provider, the funds may take an additional 3–10 business days to appear on your statement.

Original shipping fees, priority processing fees, shipping protection, and other non-product charges are not refundable unless required by law.

Damaged, Faulty, Or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us at hello@builtforherbody.com within 7 days of delivery with your order number and clear photos of the issue.

If there is a confirmed fault, defect, or fulfilment error, we will arrange a suitable solution, such as a replacement, refund, or other remedy.

You will not be asked to pay return shipping for confirmed faulty, damaged, or incorrect items where the issue is our responsibility.

Nothing in this policy limits your rights under applicable consumer laws.

Exchanges

We do not offer direct exchanges.

If you would like a different product, you can return your eligible item for a refund and place a new order at any time.

Sale, Discount, And Bundle Orders

Our 30-night promise applies to eligible sale, discount, and bundle orders.

If you bought a bundle and only want to return part of it, please contact us first. We will calculate the refund based on the items kept, the bundle discount applied, and the items returned.

Free gifts included with a bundle may need to be returned if the main item is returned.

Questions

For any return or refund questions, contact us at:

hello@builtforherbody.com
+61 485 695 057